Silver Heart-Shaped Necklace with Adjustable Chain and Polished Finish

Handling time (business days): Orders are processed and dispatched within 1–2 business days.

Transit time (business days): After dispatch, delivery usually takes 2–5 business days, depending on the destination and carrier.

Estimated delivery (business days, all destinations): Typically 3–7 business days from order placement (handling + transit).

Personalised items: Personalised/custom items may require additional processing time beyond the standard handling window. If your order contains both personalised and non-personalised items, we may split the order — non-personalised items will be dispatched as soon as they are ready and may arrive earlier.

Shipping charges: Free shipping on all orders.

Tracking: Once your order ships you will receive tracking details via email, and SMS.

Split deliveries: If you order personalised items together with regular items, shipments may arrive in parts.

Note: All timeframes refer to business days (excluding weekends and public holidays).

Returns:

We offer a 7-day return window for all unused and unworn items. Returns must be initiated within 7 days of delivery.

Please note that the 7-day return window does not apply to jewellery, perfumes, candles, coins, utensils, and God idols unless the product received is defective or spurious.
Your returned items will be inspected once received, and refunds will be processed only after verification.

If your NINE25 SILVER product was purchased through a third-party platform (not from our official website), the return policy of that platform applies.

Missing Items

If a return shipment is received with missing items—i.e., the customer claims to have returned multiple products but pickup includes fewer—the company may deduct up to the full MRP of the missing item(s) from the refund.
This includes any promotional or free gifts such as silver coins.

Shipping charges paid at the time of placing the order are non-refundable.

Method of Return

All returns must be sent by mail. 

mail: care@nine25silver.com

Return Label

Customers are responsible for arranging their own return shipping.
Return labels are NOT provided by NINE25 SILVER.

Shipping Cost

• The customer bears the full cost of return shipping.
  
• No reimbursements will be provided for return shipping costs.
  

Refund Policy

Refunds will be initiated only after the returned product is received and verified at our warehouse.

Please allow up to 30 days for the refund to be fully processed after we receive your return.

Replacement & Exchange

You can request a replacement or exchange within 7 days of delivery, subject to the same conditions as returns.

A replacement will only be shipped after the initial product is received and verified by our warehouse.

Return Process

You may initiate the return request through our website or contact our Customer Support team for assistance.

Once your return is booked:

• Please ensure you dispatch the item promptly.
  
• Ensure the product is securely packaged to avoid transit damage.
  
• NINE25 SILVER is not responsible for any loss or damage during return transit, as the return shipment is customer-managed.
  

Serviceability Notice

In cases where your location is not serviceable for pickup, you must return the product using any courier service of your choice.
Since the return shipping is customer-paid, no return shipping reimbursement will be provided under the new policy.

Empty Parcel or Missing Product on Delivery

If you receive an empty package or missing item:

• Contact customer support within 48 hours of delivery.
  
• Provide a 360-degree unboxing video of the parcel for verification.
  

Insufficient evidence or visible packet tampering may lead to rejection of the claim. The brand reserves the right to make the final decision.

• For more detailed TnCs, please refer to our Terms of Service page: 

Terms of Service

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.Nine25 Silver.co (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. But we do not store your credit card and other payment details with us. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

By using the Site or NINE25 SILVER App and/or purchasing from us, you agree to allow your personal information to be used as stated below.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you on SMS, Email, WhatsApp, RCS, etc.;
- Screen our orders for potential risk or fraud; and
- Provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use Delhivery to deliver products to your doorstep. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use standard practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via e‑mail at care@nine25silver.com